IT Service desk facility
for queries via app, email or telephone – making logging and monitoring your IT issue a simple process for you.
Managed IT Services for Small Businesses
Choosing the right IT company to work with on an ongoing basis should be a key consideration for all business owners.
Good IT support consultants will help you save time, improve productivity, cut costs, and provide your business with solid IT foundations for growth. That’s exactly what we do.
IT consultancy and IT strategy
IT consultancy and IT strategy are the first steps we take to help you improve your IT setup and plan for the growth of your IT infrastructure and systems. You can see more about our IT consultancy and strategy services here.
Once your business has an IT strategy in place, the next step is ongoing monthly support which is what we refer to as our managed IT services, or our IT support retainer services.
Our managed IT service options
We provide a range of managed IT services for small businesses that are specifically geared around the ongoing IT support that most Small-to-medium-enterprise (SMEs) require.
Our objective with our Managed IT service provision is to always ensure that your IT systems are running at an optimal level on an ongoing basis, and to resolve any IT issues quickly and efficiently, with the least disruption possible.
We provide 3 options of managed IT services
Your service plan includes access our service desk for troubleshooting and technical support, when you need it.
Standard
£199/mo
1 - 9 Users (Ideal for startups)
- Service Desk 8am - 6PM
- 1 Hour Response SLA
- Fix Target: 24 hours
- 5 Hours of Remote Support
- Out of Hours Support Maintenance and Updates
- Apple Business Manager Admin
Advanced
£299/mo
10 - 49 Users (Ideal for SME's)
- Service Desk 8am - 6pm
- 1 Hour Response SLA
- Fix Target: 24 hours
- Unlimited Remote Support
- Out of Hours Maintenance and Updates
- Apple Business Manager Admin
Pro
£1,099/mo
49 - 100 Users (Ideal for larger organisations)
- Service Desk 24 x 7 x 365
- 1 Hour Response SLA
- Fix Target: 8 hours
- Unlimited Remote Support
- Out of Hours Maintenance and Updates
- Apple Business Manager Admin
Prices shown above are subject to VAT at 20%
What type of things are included in our managed IT services packages?
We provide ongoing IT support – which includes assistance for any of your IT questions and concerns. You can opt for a set amount of hours per month, or unlimited hours with our advanced services.
Some of the key things we provide as part of our managed IT services for small businesses are listed here.
Incident management
we will manage any IT issues that you have quickly and efficiently ensuring minimal disruption for your business. If your issue is urgent, it will always be dealt with as a priority when you’re signed up to one of our managed IT services packages.
Change request management and implementation
IT requirements change quickly internally within small businesses and IT is rapidly changing externally too. Having one of our managed IT services in place will provide you with the confidence that you will always be able to be agile and adapt to any change.
New IT systems and solutions planning
We can help you plan the strategy for new IT systems, software and solutions whenever the situation arises, and we can implement changes for you. If this falls outside the managed IT service package, it will be quoted for and priced separately.
Staff on-boarding and off-boarding requests
when new employees start it’s important that your IT system is set up to meet the needs of the new employee. When staff leave it’s important that the IT side systems are thought about and dealt with professionally. If you have one of our managed IT service packages, we cover both areas and make the on-boarding and off-boarding processes as easy and pain free as possible.
Get in touch
