Cracking open the value of managed IT support this Easter
As the daffodils bloom and the Easter eggs start rolling in, it’s the perfect time to hatch a little truth: most business owners don’t actually know what’s in their IT support package. And that’s totally understandable – tech can feel like a basket full of mystery. But whether you’re a start-up chick or a seasoned enterprise bunny, understanding what your support team actually does can make a huge difference. So, let’s crack it open together.
At Inception Support, we like to keep things simple, clear, and full of value. Here’s a sweet (and pun-filled) look at what you get when you work with us — no fluff, just the real yolk.
1. Daily Support That’s Always on the Hop
When your email stops working or a login refuses to cooperate, it can grind productivity to a halt. That’s why our retained support packages offer fast, friendly help whenever you need it.
🟡 Got a problem? Raise a ticket via Freshdesk – our egg-cellent team are on it.
🟡 Prefer to talk to a human? No scrambling – we’re happy to hop on a call and fix it.
🟡 We log every interaction, so you can see exactly what’s been done (no shell games here!).
Whether it’s one user or your whole team stuck, our mission is to solve it quickly so your business keeps cracking on.
2. Proactive Monitoring – So We Spot the Rot Before It Smells
Wouldn’t it be better to catch issues before they hatch into disasters? That’s what Addigy remote monitoring is all about. It’s included as part of our standard offering and lets us keep an eye on your Apple devices, even if you’re out hunting chocolate bunnies. We’ll know if a Mac is running out of space, missing updates, or overheating and we’ll fix it in the background before it affects your work. No need to egg us on – we’re already watching out for you.
3. Microsoft 365: Fully Set Up, Managed, and Secured
Microsoft 365 is like an Easter basket full of powerful tools — Outlook, Teams, OneDrive, SharePoint, and more. But if it’s not set up right, it can turn into a sticky mess faster than melted Easter eggs.
Here’s what we do:
🐣 Set up professional email with secure DNS settings
🐣 Manage licences (so you only pay for what you use — no shelling out unnecessarily)
🐣 Enable security features like MFA, spam filtering, and data loss prevention
🐣 Provide admin support, user changes, and access permissions
Whether you’re onboarding new team members or shifting to a hybrid work setup, we make sure everything’s sunny-side up.
4. Cybersecurity That’s No Yolk
Let’s face it, the internet can be a dangerous place. Hackers don’t take holidays. That’s why we bake cybersecurity right into your support package:
🥚 Malwarebytes included as standard and using the latest AI to scan and protect devices
🥚 Keeper password manager to stop bad password habits
🥚 Email security and phishing protection advice, training and support
🥚 Cloud backup via ConnectWise to keep your data safe, even if someone cracks the wrong egg
We don’t just hand over a basket of tools for Easter, we implement and manage them so you’re protected all year round.
5. Backup and Recovery: Because Even Good Eggs Drop
Accidents happen. Someone clicks the wrong link. A file gets deleted. A laptop takes a tumble.
That’s why we include ConnectWise backups for critical data. This means your Microsoft 365 files, emails, and user data can be recovered quickly, without drama or downtime. So when life throws you a bad egg, we’ll have you back up and running faster than you can say “chocolate bunny.”
6. Email Signatures That Always Look Egg-quisite
Tired of inconsistent email signatures with broken logos and messy fonts? We can help setup and manage Exclaimer, a cloud-based signature platform, so your team’s emails always look polished and professional, no matter what device they use. It’s just one of those little things that helps your business come across sunny and smart in every interaction.
7. Human Support, Not Hard-Boiled Tech Talk
Let’s be honest, you shouldn’t need a translator to understand your IT provider. We pride ourselves on clear, jargon-free advice, delivered by humans who know your name. You’ll never be fobbed off with robot replies or shell-shocked by hidden costs. Just honest support from a team that’s passionate about your business success. You’re never just another egg in the carton, we take the time to learn how your team works and tailor everything to suit you.
So, What’s the Catch?
There isn’t one. We don’t believe in hiding value behind paywalls or up-charges. With Inception Support, you get reliable, transparent service from an MSP that knows Apple, loves Microsoft 365, and understands what growing businesses really need. And if you’re not sure which of our packages suits you best, don’t worry, we’ll walk you through it with no hard-boiled sell, just a good egg-to-egg chat.
Ready to Crack On?
This Easter, don’t put all your tech eggs in one unreliable basket. Partner with an IT team that has your back (and your backups). Let’s hatch a plan for better, smarter IT support – contact us today.
You can call us on 0203 876 1103 or use the form on our contact page, to send us a message.
